This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. Read more here     Accept
Find us +44 (0)113 2837100
Menu

FAQ

FAQ

 

 

What student finance funding can I apply for if I’m from a country outside of the EU?http://www.leedstrinity.ac.uk/student-life/student-finance/What student finance funding can I apply for if I’m from a country outside of the EU?/10What student finance funding can I apply for if I’m from a country outside of the EU?​<a href="/international/my-country">​​Find out your particular country's scholarships and bursary opportunities ​</a><br>LTU Authoring
Applications & Trinity Desktop don't load up on RemoteAccess, what can I do?http://www.leedstrinity.ac.uk/student-life/our-campus/it-services/Applications & Trinity Desktop don't load up on RemoteAccess, what can I do?/100Applications & Trinity Desktop don't load up on RemoteAccess, what can I do?<p>​​​​There are a number of reasons why Desktop Anywhere might not load. ​</p><ul><li><strong style="line-height:1.6;">​Mac OS</strong><span style="line-height:1.6;"> - If Applications open and then immediately close (perhaps after momentarily displaying a Welcome message), this can be sorted out quickly. </span></li></ul><blockquote style="margin:0px 0px 0px 40px;border:none;padding:0px;"><p><span style="line-height:1.6;">​Please see the following Citrix article </span><a href="http://support.citrix.com/article/CTX136343" style="line-height:1.6;">http://support.citrix.com/article/CTX136343</a><span style="line-height:1.6;"> </span></p></blockquote><ul><li><strong style="line-height:1.6;">Windows</strong><span style="line-height:1.6;"> -</span><span style="line-height:1.6;"> This issue typically occurs on W</span><span style="line-height:1.6;">indows when the Citrix Receiver installation is corrupt.</span><br></li></ul><blockquote style="margin:0px 0px 0px 40px;border:none;padding:0px;"><p>If your computer is supported by Leeds Trinity University, please contact the IT Service team on on +4​4 (0) 113 283 7223 or <a href="mailto:helpdesk@leedstrinity.ac.uk">helpdesk@leedstrinity.ac.uk</a> to ask them to carry out these steps.</p></blockquote><blockquote style="margin:0px 0px 0px 40px;border:none;padding:0px;"><p>​Citrix have made a tool available which is designed to clean up all traces of Citrix Receiver/plugins. You will need administrative rights to run this tool. Please follow this link to the Citrix help page: <a href="http://support.citrix.com/article/CTX137494">Receiver Clean-up Utility</a>. </p></blockquote><blockquote style="margin:0px 0px 0px 40px;border:none;padding:0px;"><p>​Once downloaded you will need to run the utility.  When prompted select Remove and then once the process is complete select to reboot.</p></blockquote><blockquote style="margin:0px 0px 0px 40px;border:none;padding:0px;"><p>​Reinstall the <a href="/student-life/our-campus/it-services/remoteaccess/installing-the-citrix-receiver">Citrix Receiver</a>.</p></blockquote>LTU Authoring
What type of computer will I need to install Office 365 ProPlus?http://www.leedstrinity.ac.uk/student-life/our-campus/it-services/What type of computer will I need to install Office 365 ProPlus?/101What type of computer will I need to install Office 365 ProPlus?<p>If you have a Windows PC or Laptop, the minimum specification to run Office 365 ProPlus is Windows 7 or later with at least 2GB of RAM (Memory) and at least 3GB of hard disk space.</p><p>If you have a Mac , the minimum specification to run Office 365 ProPlus is Mac OS X 10.6 or later with Safari 5 or above, with at least 1GB of RAM (Memory) and at least 3GB of hard disk space.<span style="line-height:1.6;"> </span></p><p>Remember, you will need a good internet connection for the full length of the install, as it is downloaded directly from Microsoft.<br> <br>For full compatibility details, Please see: <a href="http://blogs.technet.com/b/microsoft_in_education/archive/2013/10/15/student-advantage-and-office-365-proplus-faq.aspx">http://blogs.technet.com/b/microsoft_in_education/archive/2013/10/15/student-advantage-and-office-365-proplus-faq.aspx</a></p>LTU Authoring
Will you install Office 365 ProPlus for me?http://www.leedstrinity.ac.uk/student-life/our-campus/it-services/Will you install Office 365 ProPlus for me?/102Will you install Office 365 ProPlus for me?<p>​​We ask that all students and staff try to install the software for themselves prior to asking IT for help, as you can imagine there are more of you than there are of us! However, if you get really stuck, have read through ​the installation guidelines<a href="http://www.leedstrinity.ac.uk/services/it_services/office365/Pages/Installing-Office-365-ProPlus.aspx"> </a>and still cannot get it installed, contact the IT Service team on on +44 (0) 113 283 7223 or <a href="mailto:helpdesk@leedstrinity.ac.uk">helpdesk@leedstrinity.ac.uk​</a>.  ​</p>LTU Authoring
What happens to my Office 365 ProPlus licences if I buy a new computer?http://www.leedstrinity.ac.uk/student-life/our-campus/it-services/What happens to my Office 365 ProPlus licences if I buy a new computer?/103What happens to my Office 365 ProPlus licences if I buy a new computer?​​You can install it on up to 5 computers. However if you wish to replace a computer, you can deactivate your old computer before installing on your '6th' PC. LTU Authoring
Can a friend or relative use one of my 5 Office 365 ProPlus licences?http://www.leedstrinity.ac.uk/student-life/our-campus/it-services/Can a friend or relative use one of my 5 Office 365 ProPlus licences?/104Can a friend or relative use one of my 5 Office 365 ProPlus licences?<p>​​No, the licence provided is only to be used by the named student or staff member. The software is licensed using your university email address and password, we do not recommend giving out these details to anybody, and doing so is not permitted by the University.</p>LTU Authoring
Does Office 365 (for Students and Staff) replace the Office 365 University product or Office Home and Student? http://www.leedstrinity.ac.uk/student-life/our-campus/it-services/Does Office 365 (for Students and Staff) replace the Office 365 University product or Office Home and Student?/105Does Office 365 (for Students and Staff) replace the Office 365 University product or Office Home and Student? <p>​​No, Office 365 University will continue to be sold to enable students at colleges and universities to use Office who don't use the Student/Staff Advantage offer. At this time, we will not be rolling this out to campus PCs, this will be coming soon.</p>LTU Authoring
What happens when I graduate (or leave)? http://www.leedstrinity.ac.uk/student-life/our-campus/it-services/What happens when I graduate (or leave)?/106What happens when I graduate (or leave)? <p>​​When you graduate, your Office 365 subscription with the University ends. Before you leave the University, you should make sure you take copies of any of your files you may require from your OneDrive for Business storage (coming soon), as this will not be available after you graduate.</p>LTU Authoring
What's the difference between Office 365 University and Office 365 ProPlus (for Students and Staff)? http://www.leedstrinity.ac.uk/student-life/our-campus/it-services/What's the difference between Office 365 University and Office 365 ProPlus (for Students and Staff)?/107What's the difference between Office 365 University and Office 365 ProPlus (for Students and Staff)? <p>​​Office 365 ProPlus includes additional programs such as Lync and a number of added technologies for organisational uses (Information Rights Management as one example) that are not available in Office 365 University.​</p>LTU Authoring
If I already have a Microsoft Office 365 product installed on my computer, what will happen if I attempt to install Office 365 ProPlus (for Students and Staff)? http://www.leedstrinity.ac.uk/student-life/our-campus/it-services/If I already have a Microsoft Office 365 product installed on my computer, what will happen if I attempt to install Office 365 ProPlus (for Students and Staff)?/108If I already have a Microsoft Office 365 product installed on my computer, what will happen if I attempt to install Office 365 ProPlus (for Students and Staff)? <p>​​We do not recommend you install Office 365 again if this is the case, but use the account screen in Office to add your University Account. The Office client supports having both an Office 365 personal account (used when you signed up for Office 365 Home/University) and a University account (login provided by your University), you'll be able to remain signed in with both. Your Office install will have both your personal and University ID associated with it after the installation.</p>LTU Authoring
If I already have another version of Microsoft Office installed on my computer, what will happen if I attempt to install Office 365 ProPlus (for Students and Staff)? http://www.leedstrinity.ac.uk/student-life/our-campus/it-services/If I already have another version of Microsoft Office installed on my computer, what will happen if I attempt to install Office 365 ProPlus (for Students and Staff)?/109If I already have another version of Microsoft Office installed on my computer, what will happen if I attempt to install Office 365 ProPlus (for Students and Staff)? <p>​​We recommend that you uninstall your exiting installation of Office. However, the Office 365 ProPlus install is slightly different to a traditional Office install in that it will leave your existing version of Office installed and available to use. If you have an older version of Office such as 2003, you could use this as a fallback option whist you get used to the interface of Office 2013. Your older version can be removed at any time.​</p>LTU Authoring
Can I use Office 365 ProPlus with my Windows RT tablet?http://www.leedstrinity.ac.uk/student-life/our-campus/it-services/Can I use Office 365 ProPlus with my Windows RT tablet?/110Can I use Office 365 ProPlus with my Windows RT tablet?<p>​​No, but you can connect to Office 365 using your Windows RT tablet. Devices running Windows 8.1 RT, such as Surface RT, come with Office Home and Student 2013, which you can use with Office 365. Office Home and Student 2013 includes the RT versions of Word, Excel, PowerPoint, OneNote, and Outlook. If your device is running Windows 8, you must upgrade to Windows 8.1 to get Outlook 2013 RT.​</p>LTU Authoring
If I recently bought Office and want to get Office 365 using the university's Student Advantage, will I receive any credit and/or compensation? http://www.leedstrinity.ac.uk/student-life/our-campus/it-services/If I recently bought Office and want to get Office 365 using the university's Student Advantage, will I receive any credit and/or compensation?/111If I recently bought Office and want to get Office 365 using the university's Student Advantage, will I receive any credit and/or compensation? <p>​No. The Office Licence is something that you have bought, and is not the responsibility of the University. However, you can still use Office 365 ProPlus (for Students and Staff) if you want.​</p><p></p>LTU Authoring
Who provides customer support for the Office 365 ProPlus downloads?http://www.leedstrinity.ac.uk/student-life/our-campus/it-services/Who provides customer support for the Office 365 ProPlus downloads?/112Who provides customer support for the Office 365 ProPlus downloads?​Students and staff should firstly seek support via the <a href="https://community.office365.com/en-us/p/troubleshooting#31609269-0">Office 365 Community website</a>, the Office 365 page and finally by contacting the IT Service team on on +44 (0) 113 283 7223 or <a href="mailto:helpdesk@leedstrinity.ac.uk">helpdesk@leedstrinity.ac.uk​</a>.  ​<br>LTU Authoring
What happens to my free WiFi service if I change my password?http://www.leedstrinity.ac.uk/student-life/our-campus/it-services/What happens to my free WiFi service if I change my password?/113What happens to my free WiFi service if I change my password?​​If you change your password (usually on a PC in Leeds Trinity University) you need to update your password on any device connected to Eduroam.​​<div><br></div><div>If you have certain devices such as iOS (iPad/iPhone), Windows, Mac or Windows Phone it might tell you your password is now wrong and you need to change it.<br> <br>For Android, go to your wireless networks, hold down on 'Eduroam' and choose 'Modify network'. Enter the new password and choose 'Save'.<br> <br>An alternative is to connect to the WiFi-setup network and follow the automated setup process again.</div><div><br></div><div><strong>IMPORTANT: </strong>You must change the password on all devices straight away or your account may become locked. See the IT Helpdesk staff in AKLC if you can no longer login, or contact the IT Service team on on +4​4 (0) 113 283 7223 or <a href="mailto:helpdesk@leedstrinity.ac.uk">helpdesk@leedstrinity.ac.uk</a>.  ​<br></div>LTU Authoring