Trinity Fitness FAQs
Q. The Government announced that all indoor gyms and sports facilities could re-open from 25 July. What does this mean for Trinity Fitness?
A. The Government guidelines stated that indoor gyms and fitness facilities could re-open from 25 July, but only if they are able to adhere to the latest safety guidelines. In order to comply with these guidelines Trinity Fitness capacity will be restricted to 14, so access is initially only being offered to student members only on a trial basis. A formal review of these arrangements will take place on 30 November 2020 and any changes will be communicated to members at that time.
Q. What will a formal review of the arrangements look like?
A. At the formal review we will assess the arrangements in accordance with the latest health and safety guidance and the current demand for the facilities versus maximum capacity. Demand will be measured via the online booking app, which will provide real-time data for bookings and attendance on-site, to determine when and how community and staff members can access the facilities.
Q. When you do re-open to the community, how will I book the fitness suite and classes?
A. We have developed a new online system for booking the fitness suite and classes, which you will have access to via an app on your phone. Full details will be communicated in advance of the suite reopening.
Q. How do I get in contact with Trinity Fitness about my membership?
A. Please contact email@example.com and a member of staff will aim to reply to you within 24 hours.
Q. I want to cancel my direct debit membership. What do I do?
A. We fully understand if you wish to cancel your membership and will be able to arrange this for you. Alternatively, we can freeze your membership until we are able to re-open fully. We will be giving all existing community members one month of free membership when they return, with the usual direct debit payment resuming in the second month.
Q. Do I get a refund on my annual membership?
A. Yes, we can organise a pro rata rebate from the date of closure on 17 March for the remainder of your annual membership. If you would like us to do this, please get in touch at firstname.lastname@example.org
Q. I am a pay as you go and/or MOVE GB member. Can I still use the fitness suite?
A. We will be reviewing the arrangements on 30 November 2020 and will be in touch with you if we are able to offer you access at that time.
Q. When will you be able to open for group bookings?
A. Our next formal review of arrangements will take place on 30 November 2020 and we will be in touch then if we are able to start taking group bookings.
Q. I am a group booker, will I lose my booking slot?
A. No, all of our current group bookings will retain their original training slots and times.
Q. I have a group booking contact. What will the start date be?
A. We will confirm the contract start dates when we know we are able to re-open for group bookings.
Q. Are we required to pay a deposit for group bookings?
A. No payments are required at this stage.
Q. Who do I contact for further information on group bookings?
A. If you have any questions, please contact one of the following Group Booking Managers:
Sarah Studds - Sports Facilities Manager: email@example.com
Tom Saville - Sport & Fitness Duty Manager: firstname.lastname@example.org