Trinity Fitness FAQs
Q. The Government announced a national lockdown on 4 January 2021. What does this mean for Trinity Fitness?
A. The Government guidelines stated that indoor gyms and fitness facilities will close from 4 January 2021 until a review in mid-February at the earliest. All student members will be contacted and we will freeze your membership during this time.
Q. What will a formal review of the arrangements look like?
A. At the formal review we will assess the arrangements in accordance with the latest health and safety guidance and the current demand for the facilities versus maximum capacity. Demand will be measured via the online booking app, which will provide real-time data for bookings and attendance on-site, to determine when and how community and staff members can access the facilities.
Q. When you do re-open to the community, how will I book the fitness suite and classes?
A. We have developed a new online system for booking the fitness suite and classes, which you will have access to via an app on your phone. Full details will be communicated in advance of the suite reopening.
Q. How do I get in contact with Trinity Fitness about my membership?
A. Please contact firstname.lastname@example.org and a member of staff will aim to reply to you within 24 hours.
Q. I want to cancel my direct debit membership. What do I do?
A. We fully understand if you wish to cancel your membership and will be able to arrange this for you. Alternatively, we can freeze your membership until we are able to re-open fully. We will be giving all existing community members one month of free membership when they return, with the usual direct debit payment resuming in the second month.
Q. Do I get a refund on my annual membership?
A. Yes, we can organise a pro rata rebate from the date of closure on 17 March 2020 for the remainder of your annual membership. If you would like us to do this, please get in touch at email@example.com
Q. I am a pay as you go and/or MOVE GB member. Can I still use the fitness suite?
A. In order to comply with the latest national lovkdown, Trinity Fitness is closed for all members including staff, students and members of the public. We will update our website as soon as we are able to re-open.
Q. When will you be able to open for group bookings?
A.We regret that we are unable to provide you with a date for the re-opening for community group bookings but will write to let you know as soon as we are able to re-open fully.
Q. I am a group booker, will I lose my booking slot?
A. No, all of our current group bookings will retain their original training slots and times.
Q. I have a group booking contact. What will the start date be?
A. We will confirm the contract start dates when we know we are able to re-open for group bookings.
Q. Are we required to pay a deposit for group bookings?
A. No payments are required at this stage.
Q. Who do I contact for further information on group bookings?
A. If you have any questions, please contact one of the following Group Booking Managers:
Sarah Studds - Sports Facilities Manager: firstname.lastname@example.org
Tom Saville - Sport & Fitness Duty Manager: email@example.com