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Frequently asked questions for parents and carers

Here you will find the latest information for parents and carers of Leeds Trinity students, as we respond the latest government guidance.

When can students return to campus?

Can students return earlier than suggested?

Can students travel home (or to another address) over the Spring break?

If on-campus teaching has been delayed and my son/daughter will not be returning to campus accommodation this academic year due to restrictions, will hall fees still be charged?

Will Leeds Trinity continue to take a blended approach to teaching and learning?

What support is available for students?

How are you supporting students to achieve their academic goals during these very challenging circumstances?

How are you helping students who might be struggling with academic deadlines?

How do students apply for the additional extensions to assessments?

What if a student wants to appeal against their assessment results and/or degree award?

Can students meet up or exercise on campus grounds?

Is the University campus safe?

What happens if there is an outbreak in campus accommodation?

If a student needs to isolate in halls, what support will the University provide?

How can parents be confident that supplies sent to students in isolation reach them?

If one flat member repeatedly breaks rules resulting in a flat having to isolate frequently, what action would the University take?

When can students return to campus?

On 13 April 2021 the government confirmed that remaining students will not be able to return to in-person teaching until Step 3 in the Roadmap Out of Lockdown, which is due to take place no earlier than Monday 17 May.

We appreciate that for the vast majority of students this will be after the end of their timetabled teaching and we understand how disappointing this is.

If students meet one of the government’s specified ‘exemptions’, such as inadequate study space and/or mental health or wellbeing concerns, they are still able to return to their term time address before 17 May, despite their teaching being online.

The Accommodation Team will be in touch with Leeds Trinity campus residents to confirm what this means for their accommodation.

Can students return earlier than suggested?

The government is requesting that students remain at their current address until they are asked to resume on-campus teaching.

However, the government guidance recognises that some students may not be able to remain at their home/vacation address for a variety of reasons including lack of access to study space, for mental health reasons etc., and may need to move back to their student accommodation.

All students returning to campus should access three COVID-19 asymptomatic tests on their return, three to four days apart, then twice a week thereafter, at the University Testing Centre.

Can students travel home (or to another address) over the Spring break?

The government is asking those students who only returned to university from 8 March not to travel wherever possible. This is in order to minimise transmission of COVID-19.

However, some students may wish to travel home for the vacation, particularly those who have returned to campus before 8 March.

It is legally permissible for students to travel home (or to another address) for the Spring break provided they do so only once before 29 April. They can travel back to their term-time accommodation at any time.

Students should get tested before they travel home and then again before they travel back to university, where community testing facilities are available. If they test positive, they will be required by law to self-isolate for 10 days and should not travel.

All students eligible to return to campus should get three tests when they travel back, three to four days apart. They are also expected to continue to be tested twice-weekly thereafter

You can find full details in the Office for Students guidance.

If on-campus teaching has been delayed and my son/daughter will not be returning to campus accommodation this academic year due to restrictions, will hall fees still be charged?

Students who live in halls of residence on the Leeds Trinity University campus and are unable to move back into their accommodation for the new (third) lockdown period due to government restrictions will receive a 100% rent credit for this period. Adjustments will be made to accommodation accounts once we have a confirmed date for their return.

If a student returns to their on-campus accommodation, they will no longer be entitled to rent-credits from the point they return.

Will Leeds Trinity continue to take a blended approach to teaching and learning?

The University is committed to offering blended teaching and learning where government restrictions allow this.

In January all universities in England were advised by the Minister of State for Universities to restrict the number of students returning to campuses for face-to-face teaching in Semester Two, prioritising training for future critical workers.

In February the government set out a roadmap for the easing of national restrictions.

This roadmap allowed for the return to on-campus teaching and learning for students studying specific practical or practice-based subjects requiring specialist equipment and facilities from 8 March. On Tuesday 13 April, the government confirmed that remaining students will not be able to return to in-person teaching until Step 3 in the roadmap, which is due to take place no earlier than Monday 17 May.

When government restrictions meant we were no longer able to provide blended teaching and learning with face-to-face sessions on campus in Semester One, academic staff worked hard to adapt sessions to ensure that all teaching could continue to a high standard online.

Given the latest government guidance, the timetable remains unchanged from Semester Two, with on-campus teaching continuing as it did before Easter for a limited number of practical modules only.

What support is available for students?

We know this is a worrying and frustrating time for students and we are here for them if they need us. All our support services are available online for students, including access to mental health services. Our Student Support team is also available 9.00am – 10.00pm, seven days a week.

We are continuing to provide virtual social activities to help students stay connected and support any resident students who need to self-isolate. Students will find full details of the support available to them, including booking one-to-one appointments, on the myLTU app. Alternatively they can email us at info@leedstrinity.ac.uk.

How are you supporting students to achieve their academic goals during these very challenging circumstances?

We understand how challenging the current circumstances are for our students. We have implemented a number of measures to support them through this very difficult time, while ensuring we protect the value of their degree.

in January we introduced a new Safety Net Policy, to help ensure our students are not disadvantaged by the pandemic and achieve their academic goals.

The Safety Net Policy replaces the No Detriment Policy we introduced in response to the crisis situation we faced early last year. It takes account of the fact that this year’s programmes, modules and assessments have been redesigned with the pandemic in mind, but includes additional support in regard to extensions to components for assessment.

To apply a No Detriment Policy in 2020/21 in the same way as in 2019/20 would potentially undermine degree standards. We need to recognise and account for the learning and development which has taken place during students’ programmes and ensure that they have achieved the learning outcomes for their programmes by the end of their study. 

How are you helping students who might be struggling with academic deadlines?

A substantial amount of support has been put in place for students in 2020/21 to mitigate the challenging circumstances caused by the on-going pandemic. These include: 

  • Introducing a Safety Net Policy covering degree calculations and extensions.
  • Revising the Mitigating Circumstances Policy to make it easier for students to claim mitigating circumstances, for example enabling Personal Tutors and/or Student Support to provide supporting statements.
  • Increasing the level of support for students through Student Liaison Officers, Learning Mentors and Personal Tutors, overseen by the Student Support and Engagement Team.

How do students apply for the additional extensions to assessments?

Before they submit a request for an extension to assessment, students are strongly encouraged to speak to their Module or Personal Tutor regarding their circumstances to ensure they are fully supported. They can then submit a request via e:Vision.

What if a student wants to appeal against their assessment results and/or degree award?

Details of how students can submit an academic appeal, and the grounds for doing so, can be found on the MyLTU app.

Can students meet up or exercise on campus grounds?

Students have been asked to remain at their current address – whether at their home/vacation address or in term-time accommodation – until they are due to resume on-campus teaching, unless they meet the exceptions outlined by the government.

Following the slight lifting of restrictions on 29 March, resident students who have returned to their campus accommodation can meet up with up to 6 people outside (‘Rule of 6’) or with one other household (e.g. flat groups) to socialise or exercise.

Trinity Fitness and the sports facilities are closed in line with the guidelines for gyms and leisure facilities but in accordance with the government ‘Roadmap out of lockdown’ and subject to guidance at the time, Trinity Fitness will re-open to student members only on 12 April.

Is the University campus safe?

Campus is currently operating at reduced capacity due to the current government restrictions. The health and safety of students, staff and the local community remains our priority and we have put in place a number of measures to help keep everyone safe. These measures have been developed in partnership with a specialist health and safety consultancy who have conducted detailed risk assessments and reviewed the University policies and processes in line with the latest guidance from Public Health England (PHE).

The safety measures on campus include:

  • Operating to a reduced campus capacity with robust monitoring systems in place
  • Non-student facing staff continuing to work from home
  • One-way systems and strict 2m social distancing in all campus buildings
  • Mandatory use of face coverings while inside campus buildings
  • Use of Perspex screens in teaching rooms and between desks in labs
  • Provision of sanitisation gel for students and staff with sanitisation stations at entry and exit points to buildings
  • Conversion of vital student services to online platforms including provision of online appointments and development of new resources for ‘myLTU’, our student portal
  • Enhanced cleaning regimes
  • Controlled occupancy toilets
  • Reduced number of rooms in on-campus halls of residence
  • Carefully managed catering facilities to ensure social distancing and sanitisation
  • Bookable socially distanced study spaces
  • Adaption of other facilities such as parking and sport/fitness facilities to enable appropriate social distancing and sanitisation

What happens if there is an outbreak in campus accommodation?

The University is well prepared to respond swiftly to an outbreak on campus. There are detailed protocols for reporting confirmed or suspected cases and the relevant support is in place should students need to self-isolate in campus accommodation. In the event of an outbreak on campus Public Health England would attend on site to support our containment efforts.

If a student needs to isolate in halls, what support will the University provide?

We have appointed a dedicated Student Engagement Team who will take care of students who are self-isolating. Each student will be allocated a named member of the team who will check in with them regularly and ensure they have the appropriate support including:

  • Allocation of a named member of the Student Engagement Team for each isolating student who will check in with them regularly and ensure they have academic support.
  • Provision of essential food and hygiene products until isolating students are able to arrange supermarket deliveries
  • Access to our ‘head space’ and mental health resilience programme via the myLTU app. Provision of board games and opportunities to take part in online social activities.

How can parents be confident that supplies sent to students in isolation reach them?

Our commitment is to get 48 hours' worth of supplies to any student in our halls of residence within 24 hours of them notifying the University of their need to self-isolate. We have prepared a list of local suppliers able to deliver items to students in self-isolation and we are delivering post and other items to students directly. We have also provided board games and set up online events such as quiz nights to support them with social activities, alongside wider mental health and wellbeing resources.

If one flat member repeatedly breaks rules resulting in a flat having to isolate frequently, what action would the University take?

The legal terms and conditions that all students sign now include an 'Acceptable COVID Behaviours' section. While we have had a small number of students who needed reminding of their responsibilities and have been issued with a first warning, we have generally been proud of how well our student body has responded to this enormous challenge and we believe they are a real credit to their parents, carers, guardians and loved ones. We have not yet had to formally discipline any student for a breach of these rules but would be prepared to do so should it be required.

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