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What student finance funding can I apply for if I’m from a country outside of the EU?http://www.leedstrinity.ac.uk/student-life/student-finance/What student finance funding can I apply for if I’m from a country outside of the EU?/10What student finance funding can I apply for if I’m from a country outside of the EU?​<a href="/international/my-country">​​Find out your particular country's scholarships and bursary opportunities ​</a><br>LTU Authoring
Applications & Trinity Desktop don't load up on RemoteAccess, what can I do?http://www.leedstrinity.ac.uk/student-life/our-campus/it-services/Applications & Trinity Desktop don't load up on RemoteAccess, what can I do?/100Applications & Trinity Desktop don't load up on RemoteAccess, what can I do?<p>​​​​There are a number of reasons why Desktop Anywhere might not load. ​</p><ul><li><strong style="line-height:1.6;">​Mac OS</strong><span style="line-height:1.6;"> - If Applications open and then immediately close (perhaps after momentarily displaying a Welcome message), this can be sorted out quickly. </span></li><li><span style="line-height:1.6;"></span><strong>Windows </strong>- This issue typically occurs on Windows when the installation is corrupt.</li></ul><p>If your computer is supported by Leeds Trinity University, please contact the IT Service team on on +4​4 (0) 113 283 7223 or <a href="mailto:helpdesk@leedstrinity.ac.uk">helpdesk@leedstrinity.ac.uk</a>.</p>LTU Authoring
What type of computer will I need to install Office 365 ProPlus?http://www.leedstrinity.ac.uk/student-life/our-campus/it-services/What type of computer will I need to install Office 365 ProPlus?/101What type of computer will I need to install Office 365 ProPlus?<p>If you have a Windows PC or Laptop, the minimum specification to run Office 365 ProPlus is Windows 7 or later with at least 2GB of RAM (Memory) and at least 3GB of hard disk space.</p><p>If you have a Mac , the minimum specification to run Office 365 ProPlus is Mac OS X 10.6 or later with Safari 5 or above, with at least 1GB of RAM (Memory) and at least 3GB of hard disk space.<span style="line-height:1.6;"> </span></p><p>Remember, you will need a good internet connection for the full length of the install, as it is downloaded directly from Microsoft.<br> <br>For full compatibility details, Please see: <a href="http://blogs.technet.com/b/microsoft_in_education/archive/2013/10/15/student-advantage-and-office-365-proplus-faq.aspx">http://blogs.technet.com/b/microsoft_in_education/archive/2013/10/15/student-advantage-and-office-365-proplus-faq.aspx</a></p>LTU Authoring
Will you install Office 365 ProPlus for me?http://www.leedstrinity.ac.uk/student-life/our-campus/it-services/Will you install Office 365 ProPlus for me?/102Will you install Office 365 ProPlus for me?<p>​​We ask that all students and staff try to install the software for themselves prior to asking IT for help, as you can imagine there are more of you than there are of us! However, if you get really stuck, have read through ​the installation guidelines<a href="http://www.leedstrinity.ac.uk/services/it_services/office365/Pages/Installing-Office-365-ProPlus.aspx"> </a>and still cannot get it installed, contact the IT Service team on on +44 (0) 113 283 7223 or <a href="mailto:helpdesk@leedstrinity.ac.uk">helpdesk@leedstrinity.ac.uk​</a>.  ​</p>LTU Authoring
What happens to my Office 365 ProPlus licences if I buy a new computer?http://www.leedstrinity.ac.uk/student-life/our-campus/it-services/What happens to my Office 365 ProPlus licences if I buy a new computer?/103What happens to my Office 365 ProPlus licences if I buy a new computer?​​You can install it on up to 5 computers. However if you wish to replace a computer, you can deactivate your old computer before installing on your '6th' PC. LTU Authoring
Can a friend or relative use one of my 5 Office 365 ProPlus licences?http://www.leedstrinity.ac.uk/student-life/our-campus/it-services/Can a friend or relative use one of my 5 Office 365 ProPlus licences?/104Can a friend or relative use one of my 5 Office 365 ProPlus licences?<p>​​No, the licence provided is only to be used by the named student or staff member. The software is licensed using your university email address and password, we do not recommend giving out these details to anybody, and doing so is not permitted by the University.</p>LTU Authoring
Does Office 365 (for Students and Staff) replace the Office 365 University product or Office Home and Student? http://www.leedstrinity.ac.uk/student-life/our-campus/it-services/Does Office 365 (for Students and Staff) replace the Office 365 University product or Office Home and Student?/105Does Office 365 (for Students and Staff) replace the Office 365 University product or Office Home and Student? <p>​​No, Office 365 University will continue to be sold to enable students at colleges and universities to use Office who don't use the Student/Staff Advantage offer. At this time, we will not be rolling this out to campus PCs, this will be coming soon.</p>LTU Authoring
What happens when I graduate (or leave)? http://www.leedstrinity.ac.uk/student-life/our-campus/it-services/What happens when I graduate (or leave)?/106What happens when I graduate (or leave)? <p>​​When you graduate, your Office 365 subscription with the University ends. Before you leave the University, you should make sure you take copies of any of your files you may require from your OneDrive for Business storage (coming soon), as this will not be available after you graduate.</p>LTU Authoring
If I already have a Microsoft Office 365 product installed on my computer, what will happen if I attempt to install Office 365 ProPlus (for Students and Staff)? http://www.leedstrinity.ac.uk/student-life/our-campus/it-services/If I already have a Microsoft Office 365 product installed on my computer, what will happen if I attempt to install Office 365 ProPlus (for Students and Staff)?/108If I already have a Microsoft Office 365 product installed on my computer, what will happen if I attempt to install Office 365 ProPlus (for Students and Staff)? <p>​​We do not recommend you install Office 365 again if this is the case, but use the account screen in Office to add your University Account. The Office client supports having both an Office 365 personal account (used when you signed up for Office 365 Home/University) and a University account (login provided by your University), you'll be able to remain signed in with both. Your Office install will have both your personal and University ID associated with it after the installation.</p>LTU Authoring
If I already have another version of Microsoft Office installed on my computer, what will happen if I attempt to install Office 365 ProPlus (for Students and Staff)? http://www.leedstrinity.ac.uk/student-life/our-campus/it-services/If I already have another version of Microsoft Office installed on my computer, what will happen if I attempt to install Office 365 ProPlus (for Students and Staff)?/109If I already have another version of Microsoft Office installed on my computer, what will happen if I attempt to install Office 365 ProPlus (for Students and Staff)? <p>​​We recommend that you uninstall your exiting installation of Office. However, the Office 365 ProPlus install is slightly different to a traditional Office install in that it will leave your existing version of Office installed and available to use. If you have an older version of Office such as 2003, you could use this as a fallback option whist you get used to the interface of Office 2013. Your older version can be removed at any time.​</p>LTU Authoring
Can I use Office 365 ProPlus with my Windows RT tablet?http://www.leedstrinity.ac.uk/student-life/our-campus/it-services/Can I use Office 365 ProPlus with my Windows RT tablet?/110Can I use Office 365 ProPlus with my Windows RT tablet?<p>​​No, but you can connect to Office 365 using your Windows RT tablet. Devices running Windows 8.1 RT, such as Surface RT, come with Office Home and Student 2013, which you can use with Office 365. Office Home and Student 2013 includes the RT versions of Word, Excel, PowerPoint, OneNote, and Outlook. If your device is running Windows 8, you must upgrade to Windows 8.1 to get Outlook 2013 RT.​</p>LTU Authoring
If I recently bought Office and want to get Office 365 using the university's Student Advantage, will I receive any credit and/or compensation? http://www.leedstrinity.ac.uk/student-life/our-campus/it-services/If I recently bought Office and want to get Office 365 using the university's Student Advantage, will I receive any credit and/or compensation?/111If I recently bought Office and want to get Office 365 using the university's Student Advantage, will I receive any credit and/or compensation? <p>​No. The Office Licence is something that you have bought, and is not the responsibility of the University. However, you can still use Office 365 ProPlus (for Students and Staff) if you want.​</p><p></p>LTU Authoring
Who provides customer support for the Office 365 ProPlus downloads?http://www.leedstrinity.ac.uk/student-life/our-campus/it-services/Who provides customer support for the Office 365 ProPlus downloads?/112Who provides customer support for the Office 365 ProPlus downloads?​Students and staff should firstly seek support via the <a href="https://community.office365.com/en-us/p/troubleshooting#31609269-0">Office 365 Community website</a>, the Office 365 page and finally by contacting the IT Service team on on +44 (0) 113 283 7223 or <a href="mailto:helpdesk@leedstrinity.ac.uk">helpdesk@leedstrinity.ac.uk​</a>.  ​<br>LTU Authoring
What happens to my free WiFi service if I change my password?http://www.leedstrinity.ac.uk/student-life/our-campus/it-services/What happens to my free WiFi service if I change my password?/113What happens to my free WiFi service if I change my password?​​If you change your password (usually on a PC in Leeds Trinity University) you need to update your password on any device connected to Eduroam.​​<div><br></div><div>If you have certain devices such as iOS (iPad/iPhone), Windows, Mac or Windows Phone it might tell you your password is now wrong and you need to change it.<br> <br>For Android, go to your wireless networks, hold down on 'Eduroam' and choose 'Modify network'. Enter the new password and choose 'Save'.<br> <br>An alternative is to connect to the WiFi-setup network and follow the automated setup process again.</div><div><br></div><div><strong>IMPORTANT: </strong>You must change the password on all devices straight away or your account may become locked. See the IT Helpdesk staff in AKLC if you can no longer login, or contact the IT Service team on on +4​4 (0) 113 283 7223 or <a href="mailto:helpdesk@leedstrinity.ac.uk">helpdesk@leedstrinity.ac.uk</a>.  ​<br></div>LTU Authoring
I'm connected to the Eduraom free WiFi service. Can I still connect to Trinity WiFi?http://www.leedstrinity.ac.uk/student-life/our-campus/it-services/I'm connected to the Eduraom free WiFi service. Can I still connect to Trinity WiFi?/114I'm connected to the Eduraom free WiFi service. Can I still connect to Trinity WiFi?​​​No, Eduroam replaces Trintiy WiFi with a more secure, easy to use solution.​<br>LTU Authoring
Can I print whilst on the Eduroam free WiFi service?http://www.leedstrinity.ac.uk/student-life/our-campus/it-services/Can I print whilst on the Eduroam free WiFi service?/115Can I print whilst on the Eduroam free WiFi service?​​​Not yet, but a solution is currently being investigated.<br>LTU Authoring
Can I AirPlay or AirPrint on the Eduroam free WiFi service?http://www.leedstrinity.ac.uk/student-life/our-campus/it-services/Can I AirPlay or AirPrint on the Eduroam free WiFi service?/116Can I AirPlay or AirPrint on the Eduroam free WiFi service?​​​You can AirPlay to University Apple TV devices if you are a Leeds Trinity University student or staff, and we'll be investigating AirPrint as part of an overall printing solution.<br>LTU Authoring
How do I make Windows XP forget my password if I'm using the free WiFi service?http://www.leedstrinity.ac.uk/student-life/our-campus/it-services/How do I make Windows XP forget my password if I'm using the free WiFi service?/117How do I make Windows XP forget my password if I'm using the free WiFi service?​​​Once you have successfully entered your username and password for the wireless network, Windows XP will remember it forever. In order to delete your credentials from your computer, please follow these <a href="http://support.microsoft.com/kb/823731">instructions from Microsoft’s website</a>.<br>LTU Authoring
How do I book on to an Open Day?http://www.leedstrinity.ac.uk/courses/open-days/How do I book on to an Open Day?/118How do I book on to an Open Day?<div><a href="http://www.leedstrinity.ac.uk/courses/open-days/booking" title="Booking">You can book your place today using our booking form here</a></div><div><br></div><div>You can book your place throughout our Student Recruitment team on +44 (0) 113 283 7150 or <a href="mailto:enquiries@leedstrinity.ac.uk">enquiries@leedstrinity.ac.uk</a>​.<br><div><br></div><div><a href="/courses/open-days">Find out more about Open Days​</a></div></div>LTU Authoring
Do I need to do anything before I arrive for my Open Day?http://www.leedstrinity.ac.uk/courses/open-days/Do I need to do anything before I arrive for my Open Day?/119Do I need to do anything before I arrive for my Open Day?​​Plan your day. Our Open Day guide includes all the information you'll need to plan your day so that you can make the most of your visit to Leeds Trinity University. <div></div>LTU Authoring
Who do I contact about student finance and fees information?http://www.leedstrinity.ac.uk/student-life/student-finance/Who do I contact about student finance and fees information?/12Who do I contact about student finance and fees information?​​Our Student Finance Adviser, Emma Quirke, can help you with any fees and finance information on +44 (0) 113 283 7173 or <a href="mailto:studentfinance@leedstrinity.ac.uk">studentfinance@leedstrinity.ac.uk</a>.<br><br><a href="/student-life/student-finance/managing-your-money" title="button-link">Read our top-tips on managing your money ​</a><br>LTU Authoring
What will you send me if I register for an Open Day?http://www.leedstrinity.ac.uk/courses/open-days/What will you send me if I register for an Open Day?/120What will you send me if I register for an Open Day?​​We'll send you your registration letter and an Open Day guide that includes information on what will happen on the day and how to find us so you can work out what you're going to do and when. <div><br></div><div>However, if you only register a day or so before the Open Day it's unlikely that there will be enough time to send a letter and guide through the post, but no need to worry, you can still turn up on the day.<br></div>LTU Authoring
How do I book accessibility requirements for my Open Day visit?http://www.leedstrinity.ac.uk/courses/open-days/How do I book accessibility requirements for my Open Day visit?/121How do I book accessibility requirements for my Open Day visit?​​We can talk over any special requirements with our Dyslexia and Disability Co-ordinator, Jane Perekrest, on 0113 283 7100 ext. 486 or <a href="mailto:j.pererkrest@leedstrinity.ac.uk">j.pererkrest@leedstrinity.ac.uk</a>.<div><br></div><div><a href="/student-life/student-support/dyslexia-and-disability-support">Find out more about dyslexia and disability support</a><br></div>LTU Authoring
What happens if I book online but then can't attend the Open Day?http://www.leedstrinity.ac.uk/courses/open-days/What happens if I book online but then can't attend the Open Day?/122What happens if I book online but then can't attend the Open Day?​​Don't worry if you can't attend on the day for whatever reason. We have four Open Days taking place so chances are you can attend another Open Day. We'll contact you after the Open Day to see if you'd like to attend an alternative date.<br>LTU Authoring
Can I still attend an Open Day even if I haven’t booked?http://www.leedstrinity.ac.uk/courses/open-days/Can I still attend an Open Day even if I haven’t booked?/123Can I still attend an Open Day even if I haven’t booked?You benefit more if you book prior to the day online. We'll keep you up-to-date with the latest​ information and send you an Open Day guide before you arrive. However, we are happy for any visitors to attend our Open Day and ask them to register their details upon arrival.​LTU Authoring